Product Manager

Headquartered in Boston, Forward Financing has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work.® At Forward, we believe every business deserves financial opportunity. That’s why we provide fast, flexible capital to small businesses that have often been underserved by traditional financing options. Our mission is to build a world-class fintech company so our customers and people can reach their full potential. We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.

As a member of the Product Team, you’ll join a group of passionate product professionals working together to achieve our vision of utilizing data and technology to be the best pricer of risk, while also providing a best in class user experience for our small business customers.

In this role you will:

  • Partner with our Finance and Service teams to identify innovative technology and process-based solutions to achieve shared OKRs
  • Own the technology and systems used by our Finance and Service teams
  • Understand and advocate for Forward’s customers and partner with UI/UX to create solutions that improve the customer experience
  • Improve funnel conversion metrics through a variety of research and data gathering methods
  • Create and present quarterly roadmaps to leadership after thoughtful and data-driven prioritization of ideas and enhancements based on impact to OKRs
  • Write requirements, refine, and own the execution and delivery roadmap projects and stakeholder requests
  • Communicate roadmap and progress across the company via stakeholder meetings, written updates, and presentations in business reviews and, occasionally, company-wide meetings
  • Build on the already incredible Forward Financing culture, and serve as a positive ambassador for the technology team

About You:

  • Passionate: “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective toward others.
  • Coachable: Open to feedback and continual professional improvement.
  • High Standards: Quality orientation. Follow through on commitments. A multitasker who gets things done.
  • Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
  • Collaborative: Strong “people orientation.” Can disagree without being abrasive or intimidating.
  • Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.  
  • Strategic Thinker: Able to think and act both tactically and strategically. Able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis or current and future trends.
  • Integrity: Maintain appropriate confidentiality of information handled in the department.
  • Communicator: Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.

Requirements:

(Even if you don’t check every box, but see yourself contributing, please apply.)

  • 2-4+ years of experience as a Product Owner or Product Manager; 5+ year of professional experience
  • 1+ years of experience gathering customer insights from web analytics tools
  • Experience working in an agile environment is a plus
  • Comfort with ambiguity, and creative problem solving strategies
  • Strong interpersonal, communication, and presentation skills, including the ability to build and maintain cross-functional relationships
  • Preferred but not required: experience optimizing and automating manual processes, improving internal tools, and/or familiarity with third party tools as Stripe, Plaid, Experian, and Salesforce 

Forward Financing Core Values:

  • Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”
  • Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.
  • Act With Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
  • Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a fintech company headquartered in Boston that provides fast, flexible, and reliable capital to small businesses nationwide. Since 2012, Forward has provided over $2.6 billion in financing to more than 58,000 small businesses. Forward has been consistently named by the Boston Business Journal and Built In Boston (and more!) as one of the best places to work in Massachusetts.

Forward actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. By accepting diversity of thought, background, and identity, we will continue to become a stronger team and a better organization.

Our diverse and driven group of 450 people, with more than 200 based in the U.S., and 240 internationally, is a 100% employee-owned company. Our employees come to work (or log on virtually!) knowing they are helping thousands of small businesses while advancing their own careers. If this sounds exciting to you, learn more about our leadership team and our open opportunities.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, 401k match, wellness reimbursement, paid volunteering days, annual professional development budget, and charitable donation match.

At Forward, employee choice means each individual gets to decide where they work. Almost all team members have the choice of where to live and where to work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

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