Manager I, People and Culture

Headquartered in Boston, Forward Financing has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work.® At Forward, we believe every business deserves financial opportunity. That’s why we provide fast, flexible capital to small businesses that have often been underserved by traditional financing options. Our mission is to build a world-class fintech company so our customers and people can reach their full potential. We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.

The position of People and Culture Manager I will be hands-on to ensure we retain our talent by creating a great working environment to get the most out of our people. In this role, you will be responsible for designing a powerful employee experience strategy, including engagement activities, learning and development opportunities, career development and employee relations. This will require learning about our industry, skills, experience, competencies and culture at Forward Financing.

You will report to the Senior People and Culture Manager of the Dominican Republic Operations and will collaborate frequently with leaders from Operations, Quality, Process Improvement and People and Culture positions across the organization, including team members at our parent Forward Financing, LLC.

In This Role You Will:

  • Design and implement programs and processes that foster a positive experience and culture for the employees, including career development, learning and development, and engagement programs.
  • Nurture healthy, respectful and collaborative relationships within the organization by leading the performance management cases. Coach managers and employees as appropriate. Develop, propose, and implement plans to address issues.
  • Oversee and manage a performance appraisal system that drives high performance. Improve the process incorporating current trends and industry best practices, including a 360 component, upward feedback and peer to peer evaluations.
  • Deploy strategies focused towards providing a world class service to our internal clients - our employees - by addressing their requests, needs and problems until resolution.
  • Support strategic business needs through the development, engagement, and retention of our people.
  • Monitor and provide actionable insights to management based on Engagement and Pulse Survey metrics.
  • Work with People and Culture Senior Manager to proactively identify P&C issues and creative solutions to support business needs. This may include conducting surveys, and/or analyzing trends, employee engagement metrics/trends, and overall employee feedback.
  • Partner with managers across the organization to determine additional training and development necessary to improve performance and productivity.
  • Be the strongest brand ambassador of our Culture.

About You:

  • Passionate: High energy.  “Can-do-attitude.”  Enthusiastic. Optimistic, open, and objective toward others.
  • Coachable: Open to feedback and continual professional improvement.  Flexible and adaptable.
  • High Standards & detail oriented: Quality orientation. Follow through on commitments.  A doer who gets things done.
  • Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
  • Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
  • Collaborative: Strong “people orientation.”  Can disagree without being abrasive or intimidating.  Team player.
  • Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.  Exercises good judgment while under pressure.
  • Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.

Requirements:

  • Bachelor’s degree in areas related to the position.
  • 5+ years of work experience in similar positions.
  • Strong interpersonal and communication skills; ability to work assertively with a team and transmit positive energy, ensuring a very professional oral and written communication. Relationship builder.
  • Results-oriented, providing solutions and reporting in a timely manner.
  • Experience in performance management (required), employee relations (required) and culture (preferred)
  • Organized, service and detail-oriented, capable of following an established process and remaining focused.
  • Ability to handle matters of confidentiality with utmost tact and diplomacy.

Forward Financing Core Values:

  • Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”
  • Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.
  • Act With Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
  • Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a fintech company headquartered in Boston that provides fast, flexible, and reliable capital to small businesses nationwide. Since 2012, Forward has provided over $2.6 billion in financing to more than 58,000 small businesses. Forward has been consistently named by the Boston Business Journal and Built In Boston (and more!) as one of the best places to work in Massachusetts.

Forward actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. By accepting diversity of thought, background, and identity, we will continue to become a stronger team and a better organization.

Our diverse and driven group of 450 people, with more than 200 based in the U.S., and 240 internationally, is a 100% employee-owned company. Our employees come to work (or log on virtually!) knowing they are helping thousands of small businesses while advancing their own careers. If this sounds exciting to you, learn more about our leadership team and our open opportunities.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, 401k match, wellness reimbursement, paid volunteering days, annual professional development budget, and charitable donation match.

At Forward, employee choice means each individual gets to decide where they work. Almost all team members have the choice of where to live and where to work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

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