Manager, Talent Acquisition Operations

Forward Financing has been recognized as one of the fastest-growing fintech companies in Boston for the past five years, as recognized by Boston Business Journal and Inc. Magazine. At Forward, we believe every business deserves financial opportunity. That’s why we provide fast, flexible capital to small businesses that have often been underserved by traditional financing options. Our mission is to build a world-class fintech company so our customers and people can reach their full potential. We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.

The Manager, Talent Acquisition Operations will lead the efforts in finding opportunities to optimize, maintain and evolve TA systems, tools, programs and processes. This position will report into the Director, Talent Acquisition while partnering closely with the VP, People.  You will provide day to day operational guidance and hands-on support to the Talent Acquisition Team and other internal business partners to increase operational efficiency and productivity.

In this role you will: 

  • Own and deliver employer branding/recruitment marketing initiatives (LI sponsored ads, Google Search ads), including researching and proposing new branding/marketing opportunities to Director of TA and VP of People
  • Collaborate with the Director of TA and FF Analytics team on creation of relevant dashboards and reports.
  • Manage and configure Greenhouse ATS (and act as system admin) including periodic assessment of work flow and best practices and management of integrations, including integration with Charthop. Ensure data quality in Greenhouse.
  • Partner with TA Team to optimize DEI recruiting initiatives that lead to desired outcomes in this area. This could include creating new external partnerships, providing internal training, implementing new DEI-focused recruiting tools.
  • Partner with the Director of TA to maintain, update and deliver interview training programs across the company with the goal of enhancing interview quality and candidate experience.
  • Collaborate with recruiting teams to document processes in PowerPoint or another format, to be used in training and/or for reference.
  • Vendor relationships: Handle monthly vendor check ins (Built in Boston, etc) and provide updates to Director of TA as well as helping research and propose new vendor partnerships.
  • Manage a small team in TA Operations with a focus on maintaining a collaborative, empowering and inclusive team culture.


(Even if you don’t check every box, but see yourself contributing, please apply.)

  • Bachelor’s degree.
  • 2+ years of experience in talent acquisition or recruiting operations within a corporate environment.
  • 2+ years of people management experience.
  • Process and detail oriented with great follow through and ability to be proactive and pitch new ideas based on data.

Forward Financing Core Values:

  • People First – We build relationships and genuinely care about each other.
  • We Before Me – We prioritize team success over individual success.
  • Be Candid – We are authentic, transparent, and direct.
  • Do the Right Thing – We act with integrity and we don’t cut corners.
  • Relentless Improvement – We push ourselves, never settling for the best we did yesterday.
  • Be Positive – We are optimistic and assume positive intent.

About Us:

Forward Financing is a Boston-based fintech company that provides fast, flexible, and reliable capital to small businesses nationwide. Since 2012, Forward has provided over $1.5 billion in financing to more than 35,000 small businesses. Forward has been consistently named by the Boston Business Journal and Built in Boston (and more!) as one of the best places to work in Massachusetts.

Forward actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. By accepting diversity of thought, background, and identity, we will continue to become a stronger team and a better organization.

We are a diverse and driven group of over 200 people, with an office located in the heart of Boston’s Financial District. Our employees come to work (or log on virtually!) knowing they are helping thousands of small businesses while advancing their own careers. If this sounds exciting to you, learn more about our leadership team and our open opportunities.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, 401k match, wellness reimbursement, paid volunteering days, annual professional development budget, and charitable donation match.

The health and safety of our colleagues is our top priority and we currently maintain a policy requiring all US-based employees to be fully vaccinated against COVID-19. Forward Financing is an equal opportunity employer and will consider a reasonable accommodation for those unable to be vaccinated. We will continue to follow the latest CDC guidelines in our office and for any planned in-person gatherings. Plus, we have implemented an Employee Choice policy, so team members can work where they feel most comfortable. 

At Forward, employee choice means each individual gets to decide where they work. Almost all team members have the choice of where to live and where to work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

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